https://www.imoulife.com/support/help/faq Device has been bound by ***@**” when adding camera to my account. For customer privacy reasons, one device can be added only by one account. If the device was added by other account, you cannot add it again. (1) If you want to add it to a new account, you must delete it from previous account first. (2) If you forgot your account details, please send a picture of the device label with the serial number clearly visible to service.global@imoulife.com, and tell us where you bought it.